Giới thiệu

Learn Customer Experience (CX) to know what your customers want and how to deliver an outstanding experience for them.

In this workshop, you will learn:

- Know your customer & their needs

- Know the challenges with your product/services

- Know how to build a flawless customer journey

- Establish CX as a career or function in your company

- Full CX Methodology & Research / Feedback Metrics


📅When: Saturday, March 14th, 2020 - 9:00am to 5:00pm
📍Where: The Hive District 1


About the trainer:

Carsten Ley (Germany) has had an extensive international management career in business consulting, project leadership, customer experience and change management in Europe, Latin-America, and South East Asia. He lived the last 7 years in Vietnam working for the consumer sector in E-commerce & Finance to simplify and excel value propositions, operational excellence & customer services.

He is an accomplished PMI certified project management trainer and an experienced speaker/event hosts for start-up, customer experience, and PMI conferences.


Thông tin vé

Admission Ticket (No Red Invoice)

1.500.000 VND
Vé ngừng bán online

Admission Ticket (With Red Invoice)

1.650.000 VND
Vé ngừng bán online

Nhà tổ chức

the Hive Saigon

The Hive is Asia’s widest network of coworking office spaces, where creative businesses thrive. The Hive Saigon offers desks and private offices to rent flexibly by the week, month or year across 3 beautiful locations in Ho Chi Minh. With 1 location in District 1 and 2 locations (Thao Dien & Villa) in District 2.

We tailor our memberships to every individual needs we can think of, offering flexible hot desks, dedicated desks or private offices, which are perfect for dynamic and creative teams.

By joining the Hive, you become part of a vibrant community of like-minded people. The Hive membership will also include access to all of the Hive events across all locations, allowing you to make new connections, form new collaborations and for the creative community to get together.

If you have any questions please give us a call at +842836203481 or drop us a line, we’ll be more than happy to assist you!

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