Create an amazing F&B experience for your customer - How to give customer an amazing end to end experience which they like to share and recommend!
We will have a look at customer feedback, journey mapping and experience management to understand what is important for your F&B clients and how to create a flawless and outstanding end to end experience
- Map the customer journeys for your restaurant, eatery, bar or delivery business
- Understand the needs and expectation of your customer
- Take actions to improve your customer's experience and to suprise them
- Learn how to provide great customer service, handling complaints, engagement tools, loyalty program and more
Trainer: Carsten Ley
Carsten is the former VP Customer Experience of Lazada Vietnam and has conducted several Customer Experience projects for F&B providers like Milano Coffee and Quan UT UT /Biacraft. He is an avid blogger and tester of F&B services in Saigon and see a lot of room to improve the professialism, adaptivity to different customer groups and service / complint handling.