Products and services alone are not sufficient to create brand recognition or to gain competitive advantage. Competitors can deliver product parity in terms of quality and prices. The thing that makes you stand out of the crowd is the Customer Experience you create intentionally across all touch points of your customer journey. Your ROI? Customer Loyalty.
Join us in this intensive 2-day workshop to design, set up and manage the CX in your company for that extra X-factor.
𝗧𝗿𝗮𝗶𝗻𝗲𝗿 𝗣𝗿𝗼𝗳𝗶𝗹𝗲 - Mr. Carsten Ley
Carsten has extensive international management career in business consulting, project leadership, customer experience, and change management in Europe, Latin - America and South East Asia. He lived the last 7 years in Vietnam working for the consumer sector in E-commerce & Finance to simplify and excel value propositions, operational excellence &customer services.
• Date: 18 - 19th June, 2019
• Venue: Oakwood apartments, 18 Street No.3, Cư xá Đô Thành, HCM