SUPERVISORY SKILLS

Effective supervisors/managers/managers play a critical role in any business and have a positive impact on staff performance. This course will help supervisors/managers gain the necessary skills to be truly effective and make the successful transition from team player to team leader/manager.

Designed for:

Supervisors or line managers who are looking to develop the key principles of modern supervision practice.

Date: 22 & 23 - October 2019 (2 days)
Location: Sheraton Saigon Hotel
Trainer: TBC
Training fee: 7,600,000
Language: Vietnamese

Learning Objectives:

• Identify supervisor/manager’s role and function
• Improve your ability to communicate within the team
• Motivate employees to increase productivity
• Delegate work to individuals and teams
• Provide effective coaching to your team

Course Content:

1. The role of the supervisor/manager

• Functions of a supervisor/manager
• Conceptual Skills/ People Skills/Job Related Skills
• Understand leadership styles
• Your style and its impact on your leadership
• Implementing your personal vision

2. Managing and communicating effectively with the people in your team

• Improving verbal skill-use of appropriate language
• Vocal skill-understanding the key elements for developing the voice effectively
• Visual skill-use of visual aids and improvement in the key areas of body language
• Adopting an assertive behavioral style
• Understanding different behavioural styles
• How to improve your level of assertiveness
• Techniques to improve active listening
• Checking and demonstrating understanding

3. Motivation Skills

• To understand people’s motivations at work
• To understand the relevant and proven theories of motivation and how they apply in the workplace
• How to apply good motivational techniques
• To understand how job satisfaction can influence motivation and what can be done to enhance it
• How to motivate oneself

4. Delegation Skills

• Delegating for results
• Importance of delegation
• The impact of delegation on you and your team
• Identifying the best person for the job
• Quality delegation - following up

5. Coaching and Mentoring Skills

• Understand why we need coaching, mentoring and training
• The role of the mentor and mentoring programmes
• The coaching process and skills
• To develop a coaching and mentoring style which meets individual and business needs
• To give effective feedback in a way that encourages positive change