Giới thiệu

Create an amazing experience for your customer - How to give customer an amazing end to end experience which they like to share and recommend!

We will have a look at customer feedback, journey mapping and experience management to understand what is important for your clients and how to create a flawless and outstanding end to end experience

- Map the customer journeys for your business

- Understand the needs and expectation of your customer 

- Take actions to improve your customer's experience and to suprise them

- Learn how to provide great customer service, handling complaints, engagement tools, loyalty program and more

Trainer: Carsten Ley

Carsten is the former VP Customer Experience of Lazada Vietnam and has conducted several Customer Experience projects for companies like Lazada, Home Credit, Milano Coffee and Quan UT UT /Biacraft. He sees a lot of room to improve the professialism, adaptivity to different customer groups and service / complint handling. 

Thông tin vé

Early Bird Ticket (until 25 Sept)

450.000 VND
Vé ngừng bán online

Regular Ticket

500.000 VND

Regular Ticket with VAT (E-invoice)

550.000 VND

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Asia PMO

Asia PMO is a digital transformation & agile consulting company to enable clients to succeed in fast-changing & customer-centric markets'er information here

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